Operations and support
Airbnb Operations and support decreased by 0.3% to $326M in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 7.6%, from $303M to $326M. Over 4 years (FY 2021 to FY 2025), Operations and support shows an upward trend with a 11.9% CAGR. This increase may warrant attention — for this metric, lower values are generally preferred.
Analysis
How to read this metric
Rising costs may indicate a need for more support staff due to platform complexity, while declining costs suggest automation or process improvements.
Detailed definition
This metric captures the costs associated with maintaining customer service teams, trust and safety operations, and disp...
Peer comparison
Common in service-oriented platforms; comparable to customer success or support expenses at other tech-enabled service firms.
operating_expenses_operations_and_support_expenseHistorical Data
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $208.13M | $228.33M | $225.11M | $233M | $258M | $290M | $260M | $282M | $317M | $316M | $271M | $285M | $338M | $369M | $290M | $303M | $332M | $365M | $327M | $326M |
| QoQ Change | — | +9.7% | -1.4% | +3.5% | +10.7% | +12.4% | -10.3% | +8.5% | +12.4% | -0.3% | -14.2% | +5.2% | +18.6% | +9.2% | -21.4% | +4.5% | +9.6% | +9.9% | -10.4% | -0.3% |
| YoY Change | — | — | — | — | +24.0% | +27.0% | +15.5% | +21.0% | +22.9% | +9.0% | +4.2% | +1.1% | +6.6% | +16.8% | +7.0% | +6.3% | -1.8% | -1.1% | +12.8% | +7.6% |
Operations and support at Other Companies
Frequently Asked Questions
- What is Airbnb's operations and support?
- Airbnb (ABNB) reported operations and support of $326M in Q1 2026.
- How has Airbnb's operations and support changed year-over-year?
- Airbnb's operations and support increased by 7.6% year-over-year, from $303M to $326M.
- What is the long-term trend for Airbnb's operations and support?
- Over 4 years (2021 to 2025), Airbnb's operations and support has grown at a 11.9% compound annual growth rate (CAGR), from $847M to $1.33B.
- What does operations and support mean?
- The costs of providing customer support and maintaining platform safety.