A decrease relative to service revenue suggests improved operational efficiency or better labor utilization, whereas an increase may indicate rising labor costs, supply chain inflation, or inefficiencies in service delivery.
This metric captures the direct costs associated with delivering maintenance, repair, and monitoring services, including...
Comparable companies in the HVAC and security industries report this as 'Cost of Services' or 'Service Cost of Goods Sold,' which is used to calculate service-specific gross margins.
jci_segment_services_cost_of_sales