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ADT ADT Reportable Segment — Customer service costs
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Where this comes from
Reported directly by ADT in its filing.
Tagged under the XBRL concept adt:CostCustomerService.
The source filing: ADT’s 10-Q, filed April 30, 2026.
- Filed
- Apr 30, 2026, 4:03 PM EDT
- Fiscal quarter
- Q1 FY2026
- Calendar quarter
- Q1 2026
- Accession
- 0001703056-26-000059
| (in thousands) | Three Months Ended March 31, 2026 | 2025 |
|---|---|---|
| Total segment revenue | $1,278,529 | $1,267,491 |
| Less significant segment expenses: | ||
| Customer service costs(1) | 106,271 | 106,390 |
| Maintenance costs(1) | 49,419 | 51,460 |
| Security installation, product, and other costs | 87,165 | 82,272 |
| Selling costs, including commissions(2) | 44,898 | 46,124 |
| Amortization of deferred subscriber acquisition costs(2) | 67,445 | 60,358 |
| Advertising costs(2) | 21,735 | 18,514 |
ITEM 1. FINANCIAL STATEMENTS.
FAQ
- What is ADT's reportable segment — customer service costs?
- ADT (ADT) reported reportable segment — customer service costs of $106.27M in Q1 2026.
- How has ADT's reportable segment — customer service costs changed year-over-year?
- ADT's reportable segment — customer service costs decreased by 0.1% year-over-year, from $106.39M to $106.27M.
- What is the long-term trend for ADT's reportable segment — customer service costs?
- Over 3 years (2022 to 2025), ADT's reportable segment — customer service costs has grown at a 3.2% compound annual growth rate (CAGR), from $393.43M to $432.96M.
- What does reportable segment — customer service costs mean?
- This metric captures the expenses incurred to support, retain, and assist existing customers within the reportable segment. It includes costs associated with call centers, technical support, and customer success initiatives. Monitoring this helps evaluate the operational efficiency of the segment's service delivery model and the cost of maintaining the subscriber base.
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