Twilio
Twilio provides a cloud communications platform that enables businesses to integrate messaging, voice, email, and video interactions into their applications via APIs. By combining communication channels with customer data and artificial intelligence, the company helps organizations deliver personalized customer engagement and automated identity verification at scale.
Financials
Based on Q1 2026 filing
Revenue
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Communications
primaryA suite of programmable APIs and software solutions that facilitate global interactions across multiple channels including SMS, voice, and email. This segment focuses on the infrastructure for reliable message delivery, global call routing, and transactional communications.
Twilio Programmable Messaging, Twilio Programmable Voice, Twilio SendGrid Email, Marketing Campaigns, Twilio Verify, Twilio Lookup API, Super Network
Software Developers, Enterprise Marketing Teams, Customer Support Organizations, Security Operations
Segment
majorA customer data platform (CDP) that unifies real-time information from various touchpoints into unique customer profiles. It enables businesses to orchestrate journeys and activate data across different business tools using AI and machine learning.
Twilio Segment, Reverse ETL, Fraud Guard
Data Engineers, Product Managers, Digital Marketers, Growth Teams
Segment Financials
Business Overview
Competitive Position
A leading provider of cloud communications and customer data infrastructure with a massive developer ecosystem and a global 'Super Network' software layer.
Geographies
Global
Customer Segments
Small and Medium-sized Businesses, Large Enterprises, Global Organizations
Upstream Dependencies
Telecommunications Carriers, Internet Service Providers, Cloud Infrastructure Providers, Public Switched Telephone Network (PSTN) Operators
Downstream Customers
E-commerce Platforms, Financial Services, Healthcare Providers, Logistics and On-demand Services, Retailers
Competitors & Partners
Competitors
Similar Companies
Partners
Subsidiaries
SendGrid
Email API and marketing campaign platform acquired by Twilio
Segment
Customer data platform acquired to enhance personalization capabilities
Twilio FAQ
Common questions about Twilio
Twilio provides a cloud communications platform that enables businesses to integrate messaging, voice, email, and video interactions into their applications via APIs. By combining communication channels with customer data and artificial intelligence, the company helps organizations deliver personalized customer engagement and automated identity verification at scale.
Twilio (TWLO) has a market capitalization of $30.0B and trades on NYSE.
Twilio generated $5.3B in trailing twelve-month revenue with net income of $169.8M, representing a net margin of 3.2%. Gross margin stands at 48.7%. These figures are based on the Q1 2026 filing.
Twilio's key competitors include Adobe, Braze, AT&T Inc., and others. These companies compete in similar markets and product categories.
Twilio has approximately 5,867 employees.