Service — Revenue (Gross)

How to read this metric

An increase suggests a growing installed base of hardware requiring support or a successful expansion of service-level agreements, which typically provide higher-margin, predictable recurring revenue. A decrease may signal declining customer retention or a shift in the hardware-to-service attach rate.

Detailed definition

Peer comparison

Comparable to 'Service Revenue' or 'Maintenance and Support Revenue' reported by other hardware and networking infrastructure providers, where a high ratio of service revenue to total revenue often indicates a more stable and defensible business model.