What is Gen Digital Inc.'s customer refunds and credits?

Gen Digital Inc. (GEN) reported customer refunds and credits of $656M in Q4 2025.

How has Gen Digital Inc.'s customer refunds and credits changed year-over-year?

Gen Digital Inc.'s customer refunds and credits decreased by 2.8% year-over-year, from $675M to $656M.

What is the long-term trend for Gen Digital Inc.'s customer refunds and credits?

Over 4 years (2021 to 2025), Gen Digital Inc.'s customer refunds and credits has grown at a 12.2% compound annual growth rate (CAGR), from $415M to $657M.

Gen Digital Inc. GEN Customer refunds and credits

Customer refunds and credits at other companies

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$0-100%

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$5M+105%

WEC Energy GroupWEC

$10.9M+2,082%

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$14.5M+52.6%

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$10.9M+2,082%

CMS

CMS EnergyCMS

$7.25M—

Other financials

Income statement

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Revenue$1.3B+27.0%

Gross profit$1.0B+24.2%

Operating income$803.0M+92.6%

Net income$512.0M+261%

EPS (diluted)$0.83+261%

Balance sheet

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Cash & equivalents$411.0M-11.0%

Total debt$8.3B-0.7%

Total equity$2.6B+15.1%

Total assets$15.6B+0.6%

Cash flow

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Operating cash flow$479.0M+1.3%

CapEx$3.0M0.0%

Free cash flow$476.0M+1.3%

Valuation

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Market cap$14.57B-30.3%

Enterprise value$22.42B-20.5%

P/E15×-17.5×

P/S2.9×-2.4×

Profitability

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Gross margin78.5%-1.8pp

Operating margin42.4%+1.5pp

Net margin19.5%+3.1pp

FCF margin30.5%-0.2pp

Returns & leverage

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Return on equity39.9%+10.7pp

Debt / equity3.2×-0.5×

Current ratio0.4×-0.1×

Where this comes from

Reported directly by Gen Digital Inc. in its filing.

Tagged under the XBRL concept us-gaap:ContractWithCustomerRefundLiabilityCurrent.

The official record: Gen Digital Inc.’s 10-Q, filed February 6, 2026, on SEC EDGAR. View the filing →

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Questions, answered.

What is Gen Digital Inc.'s customer refunds and credits?: Gen Digital Inc. (GEN) reported customer refunds and credits of $656M in Q4 2025.
How has Gen Digital Inc.'s customer refunds and credits changed year-over-year?: Gen Digital Inc.'s customer refunds and credits decreased by 2.8% year-over-year, from $675M to $656M.
What is the long-term trend for Gen Digital Inc.'s customer refunds and credits?: Over 4 years (2021 to 2025), Gen Digital Inc.'s customer refunds and credits has grown at a 12.2% compound annual growth rate (CAGR), from $415M to $657M.