Technical Support Services — Revenue
International Business Machines Technical Support Services — Revenue decreased by 19.1% to $15.92B in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 9.5%, from $14.54B to $15.92B. Over 4 years (FY 2021 to FY 2025), Technical Support Services — Revenue shows an upward trend with a 4.2% CAGR. This decline may warrant attention — for this metric, higher values are generally preferred.
Analysis
How to read this metric
An increase suggests a growing installed base of supported products or higher renewal rates, while a decrease may indicate customer churn or a shift toward cloud-native solutions that require less traditional maintenance.
Detailed definition
This metric represents the total revenue generated from post-sale technical support, maintenance, and software update se...
Peer comparison
Peers in the enterprise technology sector typically report this as 'Maintenance and Support' or 'Professional Services' revenue, which is generally viewed as a high-margin, recurring revenue component.
ibm_segment_technical_support_services_revenuesHistorical Data
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $14.22B | $13.25B | $16.69B | $14.20B | $15.54B | $14.11B | $16.69B | $14.25B | $15.48B | $14.75B | $17.38B | $14.46B | $15.77B | $14.97B | $17.55B | $14.54B | $16.98B | $16.33B | $19.69B | $15.92B |
| QoQ Change | — | -6.8% | +26.0% | -15.0% | +9.4% | -9.2% | +18.3% | -14.6% | +8.6% | -4.7% | +17.8% | -16.8% | +9.0% | -5.1% | +17.3% | -17.2% | +16.8% | -3.8% | +20.5% | -19.1% |
| YoY Change | — | — | — | — | +9.3% | +6.5% | -0.0% | +0.4% | -0.4% | +4.6% | +4.1% | +1.5% | +1.9% | +1.5% | +1.0% | +0.5% | +7.7% | +9.1% | +12.2% | +9.5% |
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Frequently Asked Questions
- What is International Business Machines's technical support services — revenue?
- International Business Machines (IBM) reported technical support services — revenue of $15.92B in Q1 2026.
- How has International Business Machines's technical support services — revenue changed year-over-year?
- International Business Machines's technical support services — revenue increased by 9.5% year-over-year, from $14.54B to $15.92B.
- What is the long-term trend for International Business Machines's technical support services — revenue?
- Over 4 years (2021 to 2025), International Business Machines's technical support services — revenue has grown at a 4.2% compound annual growth rate (CAGR), from $57.35B to $67.54B.
- What does technical support services — revenue mean?
- Revenue earned from providing ongoing maintenance and technical support for previously sold software and hardware products.