What does software maintenance — cost of goods sold mean?

The direct expenses required to provide ongoing maintenance and support services for software products.

Discontinued — last reported Q1 '21

Products & Services · Cost of Goods Sold

Software Maintenance — Cost of Goods Sold

Analysis

StatementSegment

CategoryEfficiency

SignalLower is better

VolatilityModerate

First reportedQ3 2016

Last reportedQ1 2021

Rolls up toTotal Cost of Revenue

How to read this metric

An increase relative to revenue may signal rising service delivery costs or inefficiencies in support operations, potentially compressing margins. A decrease relative to revenue suggests improved operational leverage or automation in the support delivery process.

Detailed definition

This metric captures the direct costs incurred to deliver software maintenance and technical support services to custome...

Peer comparison

Comparable to 'Cost of Services' or 'Cost of Support Revenue' found in the income statements of software-defined infrastructure and enterprise IT service providers.

Metric ID: ntap_segment_software_maintenance_cost_of_goods_and_services_sold

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Frequently Asked Questions

What does software maintenance — cost of goods sold mean?: The direct expenses required to provide ongoing maintenance and support services for software products.