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PayPal Holdings, Inc. PYPL Business Segments — Customer support and operations
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Where this comes from
Reported directly by PayPal Holdings, Inc. in its filing.
Tagged under the XBRL concept pypl:CustomerSupportAndOperationsExpense.
The source filing: PayPal Holdings, Inc.’s 10-Q, filed July 28, 2026.
- Filed
- Jul 28, 2026, 5:03 PM EDT
- Fiscal quarter
- Q2 FY2026
- Calendar quarter
- Q2 2026
- Accession
- 0001633917-26-000082
| Line item | Three Months Ended June 30, 2026 | Three Months Ended June 30, 2025 | Six Months Ended June 30, 2026 | Six Months Ended June 30, 2025 |
|---|---|---|---|---|
| Operating expenses: | ||||
| Transaction expense | 4,385 | 3,968 | 8,550 | 7,672 |
| Transaction and credit losses | 397 | 476 | 775 | 847 |
| Customer support and operations | 462 | 413 | 908 | 811 |
| Sales and marketing | 546 | 583 | 1,064 | 1,071 |
| Technology and development | 849 | 767 | 1,642 | 1,498 |
| General and administrative | 503 | 461 | 994 | 964 |
| Restructuring and other | 113 | 116 | 187 | 182 |
Item 1. Condensed Consolidated Balance Sheets
FAQ
- What is PayPal Holdings, Inc.'s business segments — customer support and operations?
- PayPal Holdings, Inc. (PYPL) reported business segments — customer support and operations of $462M in Q2 2026.
- How has PayPal Holdings, Inc.'s business segments — customer support and operations changed year-over-year?
- PayPal Holdings, Inc.'s business segments — customer support and operations increased by 11.9% year-over-year, from $413M to $462M.
- What is the long-term trend for PayPal Holdings, Inc.'s business segments — customer support and operations?
- Over 3 years (2022 to 2025), PayPal Holdings, Inc.'s business segments — customer support and operations has grown at a -7.0% compound annual growth rate (CAGR), from $2.12B to $1.7B.
- What does business segments — customer support and operations mean?
- These are the operating expenses incurred to maintain customer service, dispute resolution, and day-to-day platform operations. It reflects the cost of maintaining user trust and operational stability. Efficient management of these costs is essential for scaling the business without disproportionately increasing overhead.
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