Business Segments — Customer support and operations
PayPal Holdings, Inc. Business Segments — Customer support and operations remained flat by 0.0% to $446.00M in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 12.1%, from $398.00M to $446.00M. Over 3 years (FY 2022 to FY 2025), Business Segments — Customer support and operations shows a downward trend with a -7.0% CAGR. This is a positive signal — lower values indicate better performance for this metric.
Analysis
How to read this metric
A decrease relative to revenue indicates improved operational efficiency or automation, while an increase may suggest rising service demands or scaling challenges.
Detailed definition
These are the operating expenses incurred to maintain customer service, dispute resolution, and day-to-day platform oper...
Peer comparison
Standard operating expense category for service-oriented and digital platform companies.
pypl_segment_reportable_segment_customer_support_and_operationsHistorical Data
| Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $530.00M | $530.00M | $530.00M | $530.00M | $479.75M | $479.75M | $479.75M | $479.75M | $454.00M | $436.00M | $427.00M | $451.00M | $398.00M | $413.00M | $447.00M | $446.00M | $446.00M |
| QoQ Change | — | +0.0% | +0.0% | +0.0% | -9.5% | +0.0% | +0.0% | +0.0% | -5.4% | -4.0% | -2.1% | +5.6% | -11.8% | +3.8% | +8.2% | -0.2% | +0.0% |
| YoY Change | — | — | — | — | -9.5% | -9.5% | -9.5% | -9.5% | -5.4% | -9.1% | -11.0% | -6.0% | -12.3% | -5.3% | +4.7% | -1.1% | +12.1% |
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Frequently Asked Questions
- What is PayPal Holdings, Inc.'s business segments — customer support and operations?
- PayPal Holdings, Inc. (PYPL) reported business segments — customer support and operations of $446.00M in Q1 2026.
- How has PayPal Holdings, Inc.'s business segments — customer support and operations changed year-over-year?
- PayPal Holdings, Inc.'s business segments — customer support and operations increased by 12.1% year-over-year, from $398.00M to $446.00M.
- What is the long-term trend for PayPal Holdings, Inc.'s business segments — customer support and operations?
- Over 3 years (2022 to 2025), PayPal Holdings, Inc.'s business segments — customer support and operations has grown at a -7.0% compound annual growth rate (CAGR), from $2.12B to $1.70B.
- What does business segments — customer support and operations mean?
- The costs associated with supporting customers and running daily business operations.