Other
Customer refunds and credits
Lowe's Companies Customer refunds and credits decreased by 1.9% to $207.00M in Q3 2025 compared to the prior quarter. Year-over-year, this metric declined by 2.4%, from $212.00M to $207.00M. Over 4 years (FY 2020 to FY 2024), Customer refunds and credits shows a downward trend with a -9.8% CAGR. This is a positive signal — lower values indicate better performance for this metric.
Analysis
StatementBalance Sheet Statement
SectionOther
CategoryRisk
SignalLower is better
VolatilityModerate
First reportedQ1 2019
Last reportedQ3 2025Nov 26, 2025
How to read this metric
An increase indicates a growing obligation to return funds to customers, which may impact future cash flows.
Detailed definition
This represents obligations to refund customers or provide credits based on contractual terms or regulatory adjustments....
Peer comparison
Common in regulated utilities; peers will report similar customer-related refund liabilities.
Metric ID:
other_contract_with_customer_refund_liability_currentHistorical Data
19 periods
| Q1 '21 | Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $374.00M | $303.00M | $315.00M | $245.00M | $363.00M | $302.00M | $302.00M | $234.00M | $318.00M | $256.00M | $241.00M | $191.00M | $280.00M | $207.00M | $212.00M | $167.00M | $245.00M | $211.00M | $207.00M |
| QoQ Change | — | -19.0% | +4.0% | -22.2% | +48.2% | -16.8% | +0.0% | -22.5% | +35.9% | -19.5% | -5.9% | -20.7% | +46.6% | -26.1% | +2.4% | -21.2% | +46.7% | -13.9% | -1.9% |
| YoY Change | — | — | — | — | -2.9% | -0.3% | -4.1% | -4.5% | -12.4% | -15.2% | -20.2% | -18.4% | -11.9% | -19.1% | -12.0% | -12.6% | -12.5% | +1.9% | -2.4% |
Range$167.00M – $374.00M
CAGR-12.3%
Avg YoY Growth-9.8%
Median YoY Growth-12.0%
Current Streak2 quarters decline
Customer refunds and credits at Other Companies
Frequently Asked Questions
- What is Lowe's Companies's customer refunds and credits?
- Lowe's Companies (LOW) reported customer refunds and credits of $207.00M in Q3 2025.
- How has Lowe's Companies's customer refunds and credits changed year-over-year?
- Lowe's Companies's customer refunds and credits decreased by 2.4% year-over-year, from $212.00M to $207.00M.
- What is the long-term trend for Lowe's Companies's customer refunds and credits?
- Over 4 years (2020 to 2024), Lowe's Companies's customer refunds and credits has grown at a -9.8% compound annual growth rate (CAGR), from $252.00M to $167.00M.
- What does customer refunds and credits mean?
- Liabilities representing money owed back to customers through refunds or credits.