CNA Financial CNA Lifeand Group — Costs From Contract With Customers

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Questions, answered.

What does lifeand group — costs from contract with customers mean?

The direct costs incurred to provide services to customers in the Life and Group segment.

How do you interpret lifeand group — costs from contract with customers?

Lower costs relative to service revenue indicate higher operational efficiency in the segment's service business.

How does lifeand group — costs from contract with customers compare across companies?

Comparable to cost of services or cost of revenue in service-oriented business segments.