What is ServiceNow's impairment of deferred contract costs?

ServiceNow (NOW) reported impairment of deferred contract costs of $0.00 in Q4 2025.

What does impairment of deferred contract costs mean?

The loss recognized when the costs to acquire or fulfill customer contracts are no longer expected to be fully recovered.

Discontinued — last reported Q4 '25

Operating Expenses

Impairment of Deferred Contract Costs

This increase may warrant attention — for this metric, lower values are generally preferred.

Analysis

StatementIncome Statement

SectionOperating Expenses

CategoryEfficiency

SignalLower is better

VolatilityModerate

First reportedQ1 2016

Last reportedQ4 2025

How to read this metric

An increase suggests declining contract profitability or higher-than-expected customer churn, while a decrease indicates stable or improving contract asset quality.

Detailed definition

This metric represents the write-down of capitalized costs incurred to acquire or fulfill customer contracts when their...

Peer comparison

Comparable to 'Impairment of Contract Assets' or 'Write-off of Deferred Acquisition Costs' at other telecommunications and subscription-based service providers.

Metric ID: is_tmusz_impairment_deferred_contract_costs

Historical Data

5 years

	FY'21	FY'22	FY'23	FY'24	FY'25
Value	$0.00	$0.00	$0.00	$0.00	$0.00

Range$0.00 – $0.00

Frequently Asked Questions

What is ServiceNow's impairment of deferred contract costs?: ServiceNow (NOW) reported impairment of deferred contract costs of $0.00 in Q4 2025.
What does impairment of deferred contract costs mean?: The loss recognized when the costs to acquire or fulfill customer contracts are no longer expected to be fully recovered.