Income StatementBalance SheetCash FlowSegments
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ServiceNow Income Statement

Revenue, expenses, and profitability over time

ServiceNow generated $14.0B in trailing twelve-month revenue, up 0.2% year-over-year. Net income was $1.8B with a 12.59% net margin. Gross margin stands at 76.56% and operating margin at 13.44%. Diluted EPS is $5.13, which declined 0.2% year-over-year. Based on the Q1 2026 filing.

Total Revenue (TTM)$14.0BGross Profit (TTM)$10.7BOperating Income (TTM)$1.9BNet Income (TTM)$1.8BEps Diluted (TTM)$7.72
Latest FilingQ1 2026
Report Date2026-04-23
Market Cap$105.33B
P/E Ratio59.95
ROE16.07%

Operating Expenses

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Acquisition and integration costs$0.0$24.0M$24.0M$24.0M$24.0M—
Stock-Based Compensation Expense$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Amortization of Finite-Lived Intangible Assets$23.0M$21.0M$25.0M$33.0M$41.0M$77.0M
Total stock-based compensation$436.5M$488.8M$488.8M$488.8M$488.8M—
Share-Based Compensation Expense$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Goodwill Foreign Currency Translation Gain (Loss)-$35.0M——$3.0M$6.0M-$14.0M
Amortization expense$23.0M$21.0M$25.0M$33.0M$41.0M$77.0M
Operating Lease Cost$32.0M$36.0M$36.0M$37.0M$38.0M$42.0M
Stock-Based Compensation Expense (Pre-tax)$436.5M$488.8M$488.8M$488.8M$488.8M—
Compensation and benefits$454.0M$470.0M$499.0M$492.0M—$547.0M
Depreciation and amortization$154.0M$160.0M$172.0M$194.0M$212.0M$258.0M
General and administrative$257.0M$229.0M$271.0M$255.0M$368.0M$288.0M
Allocated Share-Based Compensation Expense$436.5M$488.8M$488.8M$488.8M$488.8M—
Operating Lease Cost$32.0M$36.0M$36.0M$37.0M$38.0M$42.0M
Share-Based Compensation (Operating)$436.5M$488.8M$488.8M$488.8M$488.8M—
Share-Based Compensation Expense Before Income Taxes$436.5M$488.8M$488.8M$488.8M$488.8M—
Operating Lease Cost$32.0M$36.0M$36.0M$37.0M$38.0M$42.0M
Stock-based compensation expense$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Occupancy and equipment$32.0M$36.0M$36.0M$37.0M—$42.0M
Other operating expenses$2.0B$2.0B$2.1B$2.1B$2.3B$2.3B
Research and development$668.0M$703.0M$734.0M$750.0M$773.0M$823.0M
Selling and marketing$1.0B$1.1B$1.1B$1.1B$1.2B$1.2B
Share-Based Compensation$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Total operating expenses$2.0B$2.0B$2.1B$2.1B$2.3B$2.3B
Stock-Based Compensation (Before Tax)$436.5M$488.8M$488.8M$488.8M$488.8M—
Operating Lease Cost$32.0M$36.0M$36.0M$37.0M$38.0M$42.0M

Tax

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Unrecognized Tax Benefits Current Period Increases$18.3M$29.0M$29.0M$29.0M$29.0M—
Unrecognized Tax Benefits Prior Period Decreases$500.0K$750.0K$750.0K$750.0K$750.0K—
Cash Paid for Income Taxes$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Current income tax expense (benefit)$53.8M$65.5M$65.5M$65.5M$65.5M—
Deferred Foreign Tax Expense (Benefit)$13.0M$14.3M$14.3M$14.3M$14.3M—
Stock-Based Compensation Tax Benefit$85.0M$91.3M$91.3M$91.3M$91.3M—
State and Local Income Taxes, Net$12.3M$10.8M$10.8M$10.8M$10.8M—
Tax Reconciliation: Other Adjustments$0.0-$0.0-$0.0-$0.0-$0.0—
Tax Reconciliation: Change in Valuation Allowance-$0.0$0.0$0.0$0.0$0.0—
Current State Tax Expense$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense$13.0M$14.3M$14.3M$14.3M$14.3M—
Tax Reconciliation, Other Items$0.0-$0.0-$0.0-$0.0-$0.0—
Tax Reconciliation, State and Local Taxes$0.0$0.0$0.0$0.0$0.0—
Tax Reconciliation, Tax Credits$0.0$0.0$0.0$0.0$0.0—
Current State and Local Tax Expense (Benefit)$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense (Benefit)$13.0M$14.3M$14.3M$14.3M$14.3M—
Income Taxes Paid, Net$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Share-Based Compensation Tax Benefit$85.0M$91.3M$91.3M$91.3M$91.3M—
Current State and Local Tax Expense$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense$13.0M$14.3M$14.3M$14.3M$14.3M—
Income tax expense$79.0M$95.0M$86.0M$192.0M$140.0M$204.0M
Share-Based Compensation Tax Benefit$85.0M$91.3M$91.3M$91.3M$91.3M—
Current Income Tax Expense$53.8M$65.5M$65.5M$65.5M$65.5M—
Current State and Local Tax Expense (Benefit)$12.3M$10.8M$10.8M$10.8M$10.8M—
Income Taxes Paid, Net$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Tax Reconciliation: Other Adjustments$500.0K-$500.0K-$500.0K-$500.0K-$500.0K—
Tax Reconciliation: Tax Credits$16.0M$13.3M$13.3M$13.3M$13.3M—
Current State and Local Tax Expense (Benefit)$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense (Benefit)$13.0M$14.3M$14.3M$14.3M$14.3M—
Current State and Local Tax Expense (Benefit)$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense (Benefit)$13.0M$14.3M$14.3M$14.3M$14.3M—
Income and Other Taxes$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Current State and Local Tax Expense$12.3M$10.8M$10.8M$10.8M$10.8M—
Deferred Foreign Tax Expense$13.0M$14.3M$14.3M$14.3M$14.3M—
Tax Reconciliation Other Adjustments$0.0-$0.0-$0.0-$0.0-$0.0—
Tax Reconciliation State and Local Taxes$0.0$0.0$0.0$0.0$0.0—
Deferred Income Tax Expense (Benefit)—-$32.0M———-$102.0M

Other

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Capital Expenditures$253.0M$205.0M$190.0M$235.0M$238.0M$141.0M
Change in Deferred Revenue$1.5B-$148.0M-$116.0M-$449.0M$1.9B-$278.0M
Share-Based Payment Tax Withholding Decrease$175.0M$253.0M$185.0M$190.0M$142.0M$164.0M
Tax Withholding for Share-Based Payments$175.0M$253.0M$185.0M$190.0M$142.0M$164.0M
Other Comprehensive Income (Loss), Net of Tax-$7.8M$21.8M$21.8M$21.8M$21.8M—
Other comprehensive income (loss), net of tax-$96.0M$36.0M$115.0M-$11.0M$8.0M-$35.0M
OCI Unrealized Holding Gain (Loss) on Securities, Net of Tax—$14.0M$5.0M$7.0M$1.0M-$20.0M
Unrealized Gain (Loss) on Securities—$14.0M$5.0M$7.0M$1.0M-$20.0M
Acquisitions, Net of Cash—$18.0M———$1.3B
Change in Prepaid Expenses and Other Assets—$139.0M———$42.0M
Effect of Exchange Rate on Cash (Continuing Operations)—$5.0M———-$5.0M
Net Change in Cash and Restricted Cash—$1.1B———-$1.0B
Operating Lease Payments—$24.0M———$29.0M
ROU Asset Obtained - Operating Lease—$141.0M———$61.0M
OCI Attributable to Parent-$7.8M$21.8M$21.8M$21.8M$21.8M—
Other comprehensive income (loss), after-tax—-$2.0M———-$12.0M
Other investing activities, net—-$3.0M———-$28.0M
Income Taxes Paid, Net$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Interest Paid, Net$0.0$11.0M—$11.0M—$11.0M
OCI Unrealized Holding Gain (Loss) on Securities, Net of Tax—$14.0M$5.0M$7.0M$1.0M-$20.0M
Share-Based Payment Arrangement, Decrease for Tax Withholding Obligation$175.0M$253.0M$185.0M$190.0M$142.0M$164.0M
Share-based compensation expense related to employee stock plans$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Advertising costs$73.8M$87.0M$87.0M$87.0M$87.0M—
Pre-tax stock-based compensation cost$436.5M$488.8M$488.8M$488.8M$488.8M—
Amortization of deferred commissions$147.0M$145.0M$148.0M$161.0M$167.0M$168.0M
Amortization of capitalized software and acquired intangible assets$23.0M$21.0M$25.0M$33.0M$41.0M$77.0M
Stock options excluded as their inclusion would be anti-dilutive (in shares)840K11.5M2.4M2.4M8.4M23.3M
Capital investments accrued but not yet paid$6.0M$56.0M—$26.0M$88.0M$100.0M
Cash, Cash Equivalent, Restricted Cash, and Restricted Cash Equivalent, Period Increase (Decrease), Including Exchange Rate Effect and Discontinued Operation$101.5M$355.5M$355.5M$355.5M$355.5M—
Comprehensive Income (Loss), Net of Tax, Attributable to Parent$336.0M$458.0M$406.0M$534.0M$437.0M$457.0M
Federal$9.0M$9.0M$9.0M$9.0M$9.0M—
Foreign$32.5M$45.8M$45.8M$45.8M$45.8M—
Federal$12.8M$42.3M$42.3M$42.3M$42.3M—
Deferred taxes$24.5M$62.8M$62.8M$62.8M$62.8M—
State-$1.3M$6.3M$6.3M$6.3M$6.3M—
Depreciation$107.0M$112.0M$120.0M$133.0M$143.0M$148.0M
Effect of exchange rate changes on cash, cash equivalents and restricted cash-$4.3M$1.8M$1.8M$1.8M$1.8M—
Effective Income Tax Rate Reconciliation, Change in Deferred Tax Assets Valuation Allowance, Percent-0.1%0.0%0.0%0.0%0.0%—
Effective Income Tax Rate Reconciliation, Cross-Border, Other, Amount$1.5M$250.0K$250.0K$250.0K$250.0K—
Other0.1%0.0%0.0%0.0%0.0%—
Global Intangible Low-taxed Income, net of credits-$7.3M-$5.5M-$5.5M-$5.5M-$5.5M—
Global Intangible Low-taxed Income, net of credits-0.4%-0.3%-0.3%-0.3%-0.3%—
Other0.2%0.3%0.3%0.3%0.3%—
Acquisition-related effects-$1.3M$7.3M$7.3M$7.3M$7.3M—
Officer’s compensation$7.0M$8.0M$8.0M$8.0M$8.0M—
Officer’s compensation0.4%0.4%0.4%0.4%0.4%—
Share-based compensation-1.1%-0.7%-0.7%-0.7%-0.7%—
Acquisition-related effects-0.1%0.3%0.3%0.3%0.3%—
State income taxes – net of federal income tax benefit$0.0$0.0$0.0$0.0$0.0—
Changes in unrecognized tax benefits0.1%0.1%0.1%0.1%0.1%—
Share-Based Payment Arrangement, Expense, Tax Benefit$85.0M$91.3M$91.3M$91.3M$91.3M—
Equity awards assumed in business combinations—$1.0M$1.0M$1.0M$1.0M$4.0M
Goodwill Additions$17.0M——$39.0M$1.8B$977.0M
Foreign Currency Translation and Other Adjustments-$35.0M——$3.0M$6.0M-$14.0M
Federal taxes$16.0M$11.5M$11.5M$11.5M$11.5M—
Foreign$27.8M$38.5M$38.5M$38.5M$38.5M—
State taxes$13.8M$20.8M$20.8M$20.8M$20.8M—
Effective Income Tax Rate Reconciliation at Federal Statutory Income Tax Rate, Amount$91.3M$118.8M$118.8M$118.8M$118.8M—
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Other, Amount$3.3M$7.3M$7.3M$7.3M$7.3M—
Share-based compensation-$19.5M-$16.5M-$16.5M-$16.5M-$16.5M—
Effective Income Tax Rate Reconciliation, Other Adjustments, Amount$500.0K-$500.0K-$500.0K-$500.0K-$500.0K—
Effective Income Tax Rate Reconciliation, State and Local Income Taxes, Amount$8.3M$12.8M$12.8M$12.8M$12.8M—
Changes in unrecognized tax benefits$750.0K$2.8M$2.8M$2.8M$2.8M—
Income Taxes Paid, Net$47.0M$36.0M$93.0M$52.0M$102.0M$38.0M
Accounts payable-$94.0M$234.0M——$7.0M$250.0M
Increase in accrued expenses and other liabilities$323.0M-$287.0M$176.0M-$100.0M$460.0M-$439.0M
Increase (decrease) in contract liabilities and current deferred income$1.5B-$148.0M-$116.0M-$449.0M$1.9B-$278.0M
Increase (Decrease) in Deferred Charges$252.0M$155.0M$136.0M$171.0M$296.0M$195.0M
Increase (Decrease) in Deferred Income Taxes-$51.0M-$32.0M-$16.0M-$124.0M-$77.0M-$102.0M
Increase (Decrease) in Prepaid Expense and Other Assets$65.0M$139.0M$83.0M$0.0$185.0M$42.0M
Add - Incremental shares under stock-based compensation plans (in shares)3.2M12.8M———4.7M
Interest income$106.0M$115.0M$116.0M$115.0M$105.0M$88.0M
Interest Paid, Excluding Capitalized Interest, Operating Activity$0.0$11.0M—$11.0M—$11.0M
Undiscounted cash flows—$95.3M$95.3M$95.3M$95.3M$341.0M
Cash Provided by (Used in) Financing Activity, Including Discontinued Operation-$471.0M-$398.0M-$546.0M-$657.0M-$739.0M-$2.2B
Cash Provided by (Used in) Investing Activity, Including Discontinued Operation-$738.0M-$217.0M-$423.0M-$551.0M-$498.0M-$451.0M
Cash Provided by (Used in) Operating Activity, Including Discontinued Operation$1.6B$1.7B$716.0M$813.0M$2.2B$1.7B
Number of operating segments0.251.00————
Number of reportable segments0.251.00————
Other comprehensive income/(loss) before reclassifications-$4.3M$11.3M$11.3M$11.3M$11.3M—
Operating Lease Payments$24.0M$24.0M$29.0M$27.0M$27.0M$29.0M
Net gains (losses) deferred$80.0M-$52.0M-$99.0M$36.0M—$43.0M
Foreign currency translation gains (losses)-$96.0M$36.0M$115.0M-$11.0M$8.0M-$35.0M
Other comprehensive income (loss)-$48.0M-$2.0M$21.0M$32.0M$36.0M-$12.0M
Other comprehensive income/(loss)-$7.8M$21.8M$21.8M$21.8M$21.8M—
Net unrealized gains (losses) on securities still held—$14.0M$5.0M$7.0M$1.0M-$20.0M
Other income, net (Note 6)-$17.0M-$11.0M-$3.0M$7.0M-$7.0M$82.0M
All other operating activities-$20.0M$4.0M$58.0M—$61.0M-$82.0M
Payment for (Proceeds from) Other Investing Activity$61.0M-$3.0M-$41.0M—-$12.0M-$28.0M
Payments for Repurchase of Common Stock$296.0M$298.0M$361.0M$584.0M$597.0M$2.2B
Payment, Tax Withholding, Share-Based Payment Arrangement$175.0M$253.0M$185.0M$190.0M$142.0M$164.0M
Payments to Acquire Businesses, Net of Cash Acquired$31.0M$18.0M$58.0M$139.0M$869.0M$1.3B
Payments to Acquire Intangible Assets$10.0M$34.0M—$9.0M—$0.0
Payments to Acquire Investments$1.1B$1.1B$1.2B$397.0M$95.0M$31.0M
Payments To Acquire Non-Marketable Investments$32.0M$4.0M$134.0M——$121.0M
Payments to Acquire Property, Plant, and Equipment$253.0M$205.0M$190.0M$235.0M$238.0M$141.0M
Percentage of U.S. revenues in North America23.5%23.5%23.5%23.5%23.5%—
Proceeds from sales and redemptions of investments in debt securities classified as available for sale$728.0M$1.2B$1.1B$1.1B$728.0M$1.1B
Proceeds from issuance of common stock relating to employee stock plans—$153.0M—$117.0M—$153.0M
Reclassification from AOCI, Current Period, Net of Tax, Attributable to Parent$3.5M-$10.5M-$10.5M-$10.5M-$10.5M—
Revenue From Contract With Customer Excluding Assessed Tax$3.0B$3.1B$3.2B$3.4B$3.6B$3.8B
Right Of Use Asset Obtained In Exchange For Operating Lease Liability$63.0M$141.0M$32.0M$22.0M$30.0M$61.0M
Stock-based compensation$454.0M$470.0M$499.0M$492.0M$494.0M$547.0M
Weighted-average grant date fair value of stock options (in dollars per share)—$33.41$33.41$33.41$33.41$92.12
Granted (in shares)0000426K402K
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Forfeitures in Period————126K22K
Number of equity incentive plans—3.00———3.00
Number of additional shares authorized under the plan (in shares)—10M——40M50M
Weighted-average dividend yield0.0%0.0%0.0%0.0%0.0%—
Intrinsic value of stock options exercised$1.0M$1.0M$0.0$10.0M$1.0M$1.0M
Options canceled (in dollars per share)—$32.77$32.77$32.77$32.77$20.56
Granted (in shares)—$5.08$5.08$5.08$5.08$18.54
Exercised (in shares)—$84.81—$512.62—$21.05
Sharebased Compensation Arrangement By Sharebased Payment Award Options Vested In Period Fair Value1$57.0M$26.0M———$9.0M
New issues (in shares)10.7M4M—700K10M4.2M
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercises in Period02K033K144K9K
Issuance of common stock in connection with the Spin-Off and reclassification of net parent investment$0.0$153.0M$0.0$117.0M$0.0$153.0M
Stock split, conversion ratio (in shares)————500.0%—
Supply chain finance program, payments—$41.0M$41.0M$41.0M$41.0M—
Invoices confirmed during the period—$62.8M$62.8M$62.8M$62.8M—
Number of shares purchased (in shares)3.5M1.6M400K600K9M—
Treasury stock, value, acquired$296.0M$298.0M$361.0M$584.0M$597.0M$2.2B
Unrecognized tax benefits, settlements$750.0K$0.0$0.0$0.0$0.0—
Additions for tax positions of prior years$500.0K$0.0$0.0$0.0$0.0—
OCI Before Reclassifications, Net of Tax-$4.3M$11.3M$11.3M$11.3M$11.3M—
Reclassification from AOCI, Net of Tax$3.5M-$10.5M-$10.5M-$10.5M-$10.5M—
Foreign Currency Translation Adjustment, Net of Tax-$96.0M$36.0M$115.0M-$11.0M$8.0M-$35.0M
Other Comprehensive Income (Loss)$336.0M$458.0M$406.0M$534.0M$437.0M$457.0M
Other Comprehensive Income (Loss), Net of Tax, Attributable to Parent-$7.8M$21.8M$21.8M$21.8M$21.8M—
OCI Net of Tax, Parent-$7.8M$21.8M$21.8M$21.8M$21.8M—
Stock Repurchased During Period, Value—$298.0M———$2.2B

Revenue

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Revenue Recognized from Contract Liability$600.0M$2.6B$2.8B$3.0B$800.0M$3.2B
Revenue Recognized from Contract Liabilities$600.0M$2.6B$2.8B$3.0B$800.0M$3.2B
Gift Card Revenue Recognized$600.0M$2.6B$2.8B$3.0B$800.0M$3.2B
Revenue Recognized from Contract Liability$600.0M$2.6B$2.8B$3.0B$800.0M$3.2B
Total revenue$3.0B$3.1B$3.2B$3.4B$3.6B$3.8B

Other Income & Expense

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Cash Paid for Interest$0.0$11.0M—$11.0M—$11.0M
Other Charges-$17.0M-$11.0M-$3.0M$7.0M-$7.0M$82.0M
Interest expense$0.0$11.0M—$11.0M—$11.0M
Change in Accounts Payable-$94.0M$234.0M——$7.0M$250.0M
Change in Receivables$981.0M-$901.0M$302.0M-$141.0M$1.1B-$912.0M
Other income (expense), net-$17.0M-$11.0M-$3.0M$7.0M—$82.0M

Earnings Per Share

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Basic earnings per share—$0.44$1.86$2.42—$0.45
Diluted earnings per share—$0.44$1.84$2.40—$0.45
Antidilutive Securities Excluded from EPS—11.5M———23.3M
Weighted-average shares, basic823.5M1B207.2M207.6M829.5M1B
Weighted-average shares, diluted834.1M1B209.3M209.5M837.3M1B

Operating Income

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Gross profit$2.3B$2.4B$2.5B$2.6B$2.7B$2.8B
Operating income$374.0M$451.0M$358.0M$572.0M$443.0M$503.0M

Income Before Tax

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Income before income taxes$463.0M$555.0M$471.0M$694.0M$541.0M$673.0M
Income (Loss) from Continuing Operations Before Income Taxes, Domestic$263.8M$325.5M$325.5M$325.5M$325.5M—
Income (Loss) from Continuing Operations Before Income Taxes, Foreign$170.8M$239.8M$239.8M$239.8M$239.8M—

Net Income

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
OCI Attributable to Parent-$7.8M$21.8M$21.8M$21.8M$21.8M—
Net income$384.0M$460.0M$385.0M$502.0M$401.0M$469.0M

Cost of Revenue

MetricQ4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26
Total cost of revenue$631.0M$651.0M$724.0M$774.0M$834.0M$940.0M