ServiceNow
ServiceNow is a leading provider of cloud-based software that automates and digitizes enterprise workflows through its proprietary Now Platform. The company enables organizations to streamline business processes across IT, employee, and customer service departments by providing a single architecture and data model. Its core value proposition centers on driving digital transformation and productivity through the integration of advanced AI and automation into the flow of work.
Financials
Based on Q1 2026 filing
Revenue
View metricGross Profit
View metricNet Income
View metricOperating Cash Flow
View metricFree Cash Flow
View metricEPS (Diluted)
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Technology Workflows
primarySolutions designed to empower IT departments to plan, operate, and service the digital infrastructure of an enterprise while managing risk and security.
IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management, Enterprise Asset Management, Strategic Portfolio Management (SPM), Security Operations, Integrated Risk Management (IRM), Operational Technology (OT) Management
IT Departments, Security Operations Centers, Risk and Compliance Officers, Industrial Companies
Customer and Industry Workflows
majorApplications that connect front-end customer service with back-office operations and field resources to improve service quality and resolution efficiency.
Customer Service Management (CSM), Field Service Management (FSM), Financial Services Operations, Healthcare and Life Sciences Service Management, Public Sector Digital Services, Retail Operations
Customer Service Organizations, Field Service Technicians, Financial Institutions, Healthcare Providers, Government Agencies
Employee Workflows
majorTools aimed at transforming the employee experience by simplifying access to services and automating internal administrative tasks.
HR Service Delivery (HRSD), Legal Service Delivery (LSD), Workplace Service Delivery
Human Resources Departments, Legal Departments, Facilities Management
Creator & Other Workflows
moderateLow-code and no-code development tools that allow users to build custom applications and automate complex cross-enterprise processes.
App Engine, Automation Engine, Now Assist, Source-to-Pay Operations, Platform Privacy and Security
Citizen Developers, Professional Developers, Procurement Teams, Data Privacy Officers
Business Overview
Competitive Position
A dominant platform-of-record for enterprise workflow automation, leveraging a 'single pane of glass' architecture to consolidate disparate legacy systems.
Geographies
North America, South America, Europe, Asia, Australia
Customer Segments
Fortune 500, Global 2000, Public Sector, Large Enterprise
Upstream Dependencies
Public cloud infrastructure providers, Hardware and server manufacturers, Third-party Large Language Model (LLM) providers
Downstream Customers
Global enterprise corporations, Governmental and public sector entities, Managed service providers
Competitors & Partners
Competitors
Workday, Inc.
WDAY
Enterprise application software vendor
Salesforce
CRM
Enterprise application software vendor
Atlassian
TEAM
Competitor in IT service management and project tracking
International Business Machines
IBM
Competitor in IT operations and AI-driven enterprise software
Oracle
ORCL
Enterprise application software vendor
Partners
Nvidia
NVDA
Co-developing native AI agents and using NVIDIA Agent Blueprints
Microsoft
MSFT
Integration between Now Assist and Microsoft 365 Copilot
Amazon
AMZN
Integration with AWS Security Hub and cloud infrastructure hosting
Accenture
ACN
Global system integrator and implementation partner
Cognizant
CTSH
Global system integrator and implementation partner
Deloitte
Global system integrator and implementation partner
EY
Global system integrator and implementation partner
KPMG
Global system integrator and implementation partner
ServiceNow FAQ
Common questions about ServiceNow
ServiceNow is a leading provider of cloud-based software that automates and digitizes enterprise workflows through its proprietary Now Platform. The company enables organizations to streamline business processes across IT, employee, and customer service departments by providing a single architecture and data model. Its core value proposition centers on driving digital transformation and productivity through the integration of advanced AI and automation into the flow of work.
ServiceNow (NOW) has a market capitalization of $102.81B and trades on NYSE.
ServiceNow generated $14.0B in trailing twelve-month revenue with net income of $1.8B, representing a net margin of 12.6%. Gross margin stands at 76.6%, with free cash flow of $4.6B. These figures are based on the Q1 2026 filing.
ServiceNow's key competitors include Workday, Salesforce, Atlassian, and others. These companies compete in similar markets and product categories.
ServiceNow has approximately 22,668 employees.