Professional services and other — Total cost of revenues
ServiceNow Professional services and other — Total cost of revenues increased by 2.6% to $120.00M in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 33.3%, from $90.00M to $120.00M. Over 4 years (FY 2021 to FY 2025), Professional services and other — Total cost of revenues shows an upward trend with a 5.8% CAGR. This increase may warrant attention — for this metric, lower values are generally preferred.
Analysis
How to read this metric
An increase relative to revenue may signal declining service margins or higher labor costs, while a decrease suggests improved operational efficiency or better utilization of service personnel.
Detailed definition
This metric captures the direct costs associated with delivering professional services, including personnel costs for co...
Peer comparison
Comparable to cost of services or cost of professional services reported by enterprise software peers.
now_segment_professional_services_and_other_total_cost_of_revenuesHistorical Data
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $81.00M | $86.00M | $92.00M | $94.00M | $102.00M | $99.00M | $91.00M | $84.00M | $82.00M | $76.00M | $73.00M | $79.00M | $83.00M | $88.00M | $95.00M | $90.00M | $99.00M | $108.00M | $117.00M | $120.00M |
| QoQ Change | — | +6.2% | +7.0% | +2.2% | +8.5% | -2.9% | -8.1% | -7.7% | -2.4% | -7.3% | -3.9% | +8.2% | +5.1% | +6.0% | +8.0% | -5.3% | +10.0% | +9.1% | +8.3% | +2.6% |
| YoY Change | — | — | — | — | +25.9% | +15.1% | -1.1% | -10.6% | -19.6% | -23.2% | -19.8% | -6.0% | +1.2% | +15.8% | +30.1% | +13.9% | +19.3% | +22.7% | +23.2% | +33.3% |
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Frequently Asked Questions
- What is ServiceNow's professional services and other — total cost of revenues?
- ServiceNow (NOW) reported professional services and other — total cost of revenues of $120.00M in Q1 2026.
- How has ServiceNow's professional services and other — total cost of revenues changed year-over-year?
- ServiceNow's professional services and other — total cost of revenues increased by 33.3% year-over-year, from $90.00M to $120.00M.
- What is the long-term trend for ServiceNow's professional services and other — total cost of revenues?
- Over 4 years (2021 to 2025), ServiceNow's professional services and other — total cost of revenues has grown at a 5.8% compound annual growth rate (CAGR), from $330.00M to $414.00M.
- What does professional services and other — total cost of revenues mean?
- The total direct expenses incurred to provide professional services, training, and implementation support.