Discontinued — last reported Q4 '25
Professional services and other — Total revenues
ServiceNow Professional services and other — Total revenues decreased by 5.6% to $102.00M in Q4 2025 compared to the prior quarter. Year-over-year, this metric grew by 12.1%, from $91.00M to $102.00M. Over 4 years (FY 2021 to FY 2025), Professional services and other — Total revenues shows an upward trend with a 5.2% CAGR.
Analysis
How to read this metric
An increase suggests higher demand for implementation support or a growing customer base requiring specialized assistance, while a decrease may indicate a shift toward self-service or partner-led deployments.
Detailed definition
This metric represents the total revenue generated from professional services, training, and implementation support prov...
Peer comparison
Comparable to professional services revenue reported by other SaaS companies that utilize a hybrid model of direct consulting and partner ecosystems.
now_segment_professional_services_and_other_total_revenuesHistorical Data
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $79.00M | $85.00M | $92.00M | $91.00M | $94.00M | $89.00M | $80.00M | $72.00M | $75.00M | $72.00M | $72.00M | $80.00M | $85.00M | $82.00M | $91.00M | $83.00M | $102.00M | $108.00M | $102.00M |
| QoQ Change | — | +7.6% | +8.2% | -1.1% | +3.3% | -5.3% | -10.1% | -10.0% | +4.2% | -4.0% | +0.0% | +11.1% | +6.3% | -3.5% | +11.0% | -8.8% | +22.9% | +5.9% | -5.6% |
| YoY Change | — | — | — | — | +19.0% | +4.7% | -13.0% | -20.9% | -20.2% | -19.1% | -10.0% | +11.1% | +13.3% | +13.9% | +26.4% | +3.8% | +20.0% | +31.7% | +12.1% |
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Frequently Asked Questions
- What is ServiceNow's professional services and other — total revenues?
- ServiceNow (NOW) reported professional services and other — total revenues of $102.00M in Q4 2025.
- How has ServiceNow's professional services and other — total revenues changed year-over-year?
- ServiceNow's professional services and other — total revenues increased by 12.1% year-over-year, from $91.00M to $102.00M.
- What is the long-term trend for ServiceNow's professional services and other — total revenues?
- Over 4 years (2021 to 2025), ServiceNow's professional services and other — total revenues has grown at a 5.2% compound annual growth rate (CAGR), from $323.00M to $395.00M.
- What does professional services and other — total revenues mean?
- Total revenue earned from consulting, training, and implementation services provided to software customers.