Citizens Financial Group CFG Consumer Banking — Direct expenses

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KEYConsumer Bank — Other direct noninterest expense

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BOHConsumer Banking — Noninterest Expense

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HBANConsumer & Regional Banking — Direct personnel costs

$373M+26.9%

Questions, answered.

What is Citizens Financial Group's consumer banking — direct expenses?

Citizens Financial Group (CFG) reported consumer banking — direct expenses of $724M in Q1 2026.

How has Citizens Financial Group's consumer banking — direct expenses changed year-over-year?

Citizens Financial Group's consumer banking — direct expenses increased by 8.2% year-over-year, from $669M to $724M.

What is the long-term trend for Citizens Financial Group's consumer banking — direct expenses?

Over 3 years (2022 to 2025), Citizens Financial Group's consumer banking — direct expenses has grown at a 9.2% compound annual growth rate (CAGR), from $2.1B to $2.74B.

What does consumer banking — direct expenses mean?

These are the costs directly attributable to the operations of the consumer banking segment, including branch staff salaries, direct marketing, and specific technology costs for retail products. It excludes shared corporate overheads to provide a clearer view of segment-specific operational efficiency.