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PayPal Holdings, Inc. PYPL Customer support and operations
Customer support and operations at other companies
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Where this comes from
Reported directly by PayPal Holdings, Inc. in its filing.
Tagged under the XBRL concept pypl:CustomerSupportAndOperationsExpense.
The source filing: PayPal Holdings, Inc.’s 10-Q, filed July 28, 2026.
- Filed
- Jul 28, 2026, 5:03 PM EDT
- Fiscal quarter
- Q2 FY2026
- Calendar quarter
- Q2 2026
- Accession
- 0001633917-26-000082
| Line item | Three Months Ended June 30, 2026 | Three Months Ended June 30, 2025 | Six Months Ended June 30, 2026 | Six Months Ended June 30, 2025 |
|---|---|---|---|---|
| Operating expenses: | ||||
| Transaction expense | 4,385 | 3,968 | 8,550 | 7,672 |
| Transaction and credit losses | 397 | 476 | 775 | 847 |
| Customer support and operations | 462 | 413 | 908 | 811 |
| Sales and marketing | 546 | 583 | 1,064 | 1,071 |
| Technology and development | 849 | 767 | 1,642 | 1,498 |
| General and administrative | 503 | 461 | 994 | 964 |
| Restructuring and other | 113 | 116 | 187 | 182 |
Item 1. Condensed Consolidated Balance Sheets
FAQ
- What is PayPal Holdings, Inc.'s customer support and operations?
- PayPal Holdings, Inc. (PYPL) reported customer support and operations of $462M in Q2 2026.
- How has PayPal Holdings, Inc.'s customer support and operations changed year-over-year?
- PayPal Holdings, Inc.'s customer support and operations increased by 11.9% year-over-year, from $413M to $462M.
- What is the long-term trend for PayPal Holdings, Inc.'s customer support and operations?
- Over 4 years (2021 to 2025), PayPal Holdings, Inc.'s customer support and operations has grown at a -4.8% compound annual growth rate (CAGR), from $2.08B to $1.7B.
- What does customer support and operations mean?
- Costs related to maintaining customer service centers, dispute resolution teams, and general operational support for the platform. This includes personnel costs, technology tools, and infrastructure required to resolve user issues and maintain platform trust. It is a key indicator of the cost to maintain a high-quality user experience.
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