Other
Customer support and operations
PayPal Holdings, Inc. Customer support and operations remained flat by 0.0% to $446.00M in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 12.1%, from $398.00M to $446.00M. Over 4 years (FY 2021 to FY 2025), Customer support and operations shows a downward trend with a -4.8% CAGR. This is a positive signal — lower values indicate better performance for this metric.
Analysis
StatementIncome Statement
SectionOther
CategoryEfficiency
SignalLower is better
VolatilityStable
First reportedQ1 2013
Last reportedQ1 2026May 5, 2026
How to read this metric
A decrease relative to user growth suggests operational leverage and improved efficiency in support processes.
Detailed definition
Costs related to maintaining customer service centers, dispute resolution teams, and general operational support for the...
Peer comparison
Common in service-oriented and platform businesses; often analyzed as a cost per active user.
Metric ID:
other_customer_support_and_operations_expenseHistorical Data
20 periods
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $521.00M | $504.00M | $532.00M | $534.00M | $536.00M | $509.00M | $541.00M | $488.00M | $492.00M | $474.00M | $465.00M | $454.00M | $436.00M | $427.00M | $451.00M | $398.00M | $413.00M | $447.00M | $446.00M | $446.00M |
| QoQ Change | — | -3.3% | +5.6% | +0.4% | +0.4% | -5.0% | +6.3% | -9.8% | +0.8% | -3.7% | -1.9% | -2.4% | -4.0% | -2.1% | +5.6% | -11.8% | +3.8% | +8.2% | -0.2% | +0.0% |
| YoY Change | — | — | — | — | +2.9% | +1.0% | +1.7% | -8.6% | -8.2% | -6.9% | -14.0% | -7.0% | -11.4% | -9.9% | -3.0% | -12.3% | -5.3% | +4.7% | -1.1% | +12.1% |
Range$398.00M – $541.00M
CAGR-3.2%
Avg YoY Growth-4.1%
Median YoY Growth-6.1%
Business Segments
| Segment | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 |
|---|---|---|---|---|---|
| Reportable Segment | $398.00M | $413.00M | $447.00M | $446.00M | $446.00M |
| Total | $398.00M | $413.00M | $447.00M | $446.00M | $446.00M |
Customer support and operations at Other Companies
Frequently Asked Questions
- What is PayPal Holdings, Inc.'s customer support and operations?
- PayPal Holdings, Inc. (PYPL) reported customer support and operations of $446.00M in Q1 2026.
- How has PayPal Holdings, Inc.'s customer support and operations changed year-over-year?
- PayPal Holdings, Inc.'s customer support and operations increased by 12.1% year-over-year, from $398.00M to $446.00M.
- What is the long-term trend for PayPal Holdings, Inc.'s customer support and operations?
- Over 4 years (2021 to 2025), PayPal Holdings, Inc.'s customer support and operations has grown at a -4.8% compound annual growth rate (CAGR), from $2.08B to $1.70B.
- What does customer support and operations mean?
- The costs of running customer service and operational support teams.