What is the long-term trend for Navient's business processing — direct operating costs?

Over 4 years (2021 to 2025), Navient's business processing — direct operating costs has grown at a -51.5% compound annual growth rate (CAGR), from $360M to $20M.

What does business processing — direct operating costs mean?

Captures the immediate expenses directly attributable to the delivery of business processing services. This includes labor, technology, and operational costs required to maintain service levels for clients.

Navient (NAVI) Business Processing — Direct Operating Costs

Screener

Other segment segments

Federal Education Loans

$15M-11.8%

All Other Segments

$0—

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Other financials

Income statement

See full

Revenue$43.0M-46.9%

Net income$25.0M+78.6%

EPS (diluted)$0.26+100%

Balance sheet

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Cash & equivalents$770.0M+8.1%

Total debt$44.3B-5.9%

Total equity$3.0B+4.7%

Total assets$47.3B-5.8%

Cash flow

See full

Operating cash flow$143.0M+13.5%

Valuation

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Market cap$853.42M-31.2%

Enterprise value$44.42B-6.7%

Profitability

See full

Net margin48.3%—

Returns & leverage

See full

Return on equity17.3%-4.8pp

Debt / equity21.3×-5.1×

Where this comes from

Reported directly by Navient in its filing.

Tagged under the XBRL concept us-gaap:DirectOperatingCosts.

The source filing: Navient’s 10-Q, filed August 7, 2026.

Filed: Aug 7, 2026, 4:09 PM EDT
Fiscal quarter: Q2 FY2026
Calendar quarter: Q2 2026
Accession: 0001193125-26-340245

(Dollars in millions)	Total GAAP	Adjustments / Reclassi-fications	Adjustments / Additions/(Subtractions)	Adjustments / Total Adjustments (1)	Total Core Earnings	Reportable Segments / Consumer Lending	Reportable Segments / Federal Education Loans	Reportable Segments / Business Processing	Reportable Segments / Other
Other revenue	18					—	—	—	17
Total other income	28	(1)	—	(1)	27	2	8	—	17
Expenses:
Direct operating expenses	57					42	15	—	—
Unallocated shared services expenses	25					—	—	—	25
Operating expenses(2)	82	—	—	—	82	42	15	—	25
Goodwill and acquired intangible asset impairment and amortization	—	—	—	—	—	—	—	—	—
Restructuring/other reorganization expenses	3	—	—	—	3	—	—	—	3

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FAQ

What is Navient's business processing — direct operating costs?: Navient (NAVI) reported business processing — direct operating costs of $0 in Q2 2026.
What is the long-term trend for Navient's business processing — direct operating costs?: Over 4 years (2021 to 2025), Navient's business processing — direct operating costs has grown at a -51.5% compound annual growth rate (CAGR), from $360M to $20M.
What does business processing — direct operating costs mean?: Captures the immediate expenses directly attributable to the delivery of business processing services. This includes labor, technology, and operational costs required to maintain service levels for clients.