Service charges and other customer-related fees
Capital One Financial Service charges and other customer-related fees decreased by 2.9% to $809.00M in Q1 2026 compared to the prior quarter. Year-over-year, this metric grew by 58.9%, from $509.00M to $809.00M. Over 4 years (FY 2021 to FY 2025), Service charges and other customer-related fees shows an upward trend with a 15.9% CAGR. This decline may warrant attention — for this metric, higher values are generally preferred.
Analysis
How to read this metric
An increase suggests higher customer engagement or fee adjustments, while a decrease may indicate regulatory pressure on fees or a shift in customer behavior.
Detailed definition
This category includes recurring fees charged to customers for account maintenance, overdrafts, late payments, and other...
Peer comparison
Standard for retail and consumer banks; peers often track this to assess the diversification of revenue streams.
other_service_chargesand_other_customer_related_feesHistorical Data
| Q2 '21 | Q3 '21 | Q4 '21 | Q1 '22 | Q2 '22 | Q3 '22 | Q4 '22 | Q1 '23 | Q2 '23 | Q3 '23 | Q4 '23 | Q1 '24 | Q2 '24 | Q3 '24 | Q4 '24 | Q1 '25 | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | $384.00M | $407.00M | $435.00M | $400.00M | $415.00M | $415.00M | $395.00M | $379.00M | $411.00M | $453.00M | $424.00M | $462.00M | $459.00M | $501.00M | $554.00M | $509.00M | $658.00M | $849.00M | $833.00M | $809.00M |
| QoQ Change | — | +6.0% | +6.9% | -8.0% | +3.8% | +0.0% | -4.8% | -4.1% | +8.4% | +10.2% | -6.4% | +9.0% | -0.6% | +9.2% | +10.6% | -8.1% | +29.3% | +29.0% | -1.9% | -2.9% |
| YoY Change | — | — | — | — | +8.1% | +2.0% | -9.2% | -5.3% | -1.0% | +9.2% | +7.3% | +21.9% | +11.7% | +10.6% | +30.7% | +10.2% | +43.4% | +69.5% | +50.4% | +58.9% |
Service charges and other customer-related fees at Other Companies
Frequently Asked Questions
- What is Capital One Financial's service charges and other customer-related fees?
- Capital One Financial (COF) reported service charges and other customer-related fees of $809.00M in Q1 2026.
- How has Capital One Financial's service charges and other customer-related fees changed year-over-year?
- Capital One Financial's service charges and other customer-related fees increased by 58.9% year-over-year, from $509.00M to $809.00M.
- What is the long-term trend for Capital One Financial's service charges and other customer-related fees?
- Over 4 years (2021 to 2025), Capital One Financial's service charges and other customer-related fees has grown at a 15.9% compound annual growth rate (CAGR), from $1.58B to $2.85B.
- What does service charges and other customer-related fees mean?
- Revenue earned from customer account fees and service charges.