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Upstart Holdings, Inc. UPST Business Segments — Customer operations
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Where this comes from
Reported directly by Upstart Holdings, Inc. in its filing.
Tagged under the XBRL concept upst:CustomerOperationsExpense.
The source filing: Upstart Holdings, Inc.’s 10-Q, filed May 5, 2026.
- Filed
- May 5, 2026, 4:08 PM EDT
- Fiscal quarter
- Q1 FY2026
- Calendar quarter
- Q1 2026
- Accession
- 0001647639-26-000046
| Line item | Three Months Ended March 31, 2025 | Three Months Ended March 31, 2026 |
|---|---|---|
| Reconciling items: | ||
| Other Contribution Profit/(Loss)(1) | (5,340) | (11,160) |
| Sales and marketing, net of borrower acquisition costs(2) | (10,408) | (12,198) |
| Customer operations, net of borrower verification and servicing costs(3) | (5,960) | (7,563) |
| Engineering and product development | (57,838) | (80,112) |
| General, administrative, and other | (60,558) | (76,070) |
| Interest income, interest expense, and fair value adjustments, net | 27,896 | 31,151 |
| Other income, net | 2,078 | 956 |
ITEM 1. FINANCIAL STATEMENTS
FAQ
- What is Upstart Holdings, Inc.'s business segments — customer operations?
- Upstart Holdings, Inc. (UPST) reported business segments — customer operations of $7.56M in Q1 2026.
- How has Upstart Holdings, Inc.'s business segments — customer operations changed year-over-year?
- Upstart Holdings, Inc.'s business segments — customer operations increased by 26.9% year-over-year, from $5.96M to $7.56M.
- What is the long-term trend for Upstart Holdings, Inc.'s business segments — customer operations?
- Over 3 years (2022 to 2025), Upstart Holdings, Inc.'s business segments — customer operations has grown at a -5.2% compound annual growth rate (CAGR), from $30.19M to $25.7M.
- What does business segments — customer operations mean?
- Represents the costs associated with customer support, account management, and operational assistance provided to users of the personal lending platform. It reflects the ongoing investment required to maintain high service levels and customer satisfaction.
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