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Upstart Holdings, Inc. UPST Business Segments — Customer operations

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WFCConsumer Banking and Lending — Personnel
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SOFILending — Compensation and benefits, inclusive of share-based compensation expense
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SOFILending — Loan Origination And Servicing Expenses
$24.7M+31.9%

Other financials

Income statement

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Revenue$308.2M+44.4%
Operating income-$7.5M-67.2%
Net income-$6.6M-172%
EPS (diluted)-$0.07-133%

Balance sheet

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Cash & equivalents$931.3M+10.9%
Total debt$1.9B+40.3%
Total equity$733.2M+8.4%
Total assets$3.0B+29.0%

Cash flow

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Operating cash flow-$133.3M-888%
CapEx$2.8M
Free cash flow-$136.0M-909%

Valuation

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Market cap$3.01B-43.6%
Enterprise value$4.02B-29.1%
P/E61×
P/S2.6×-4.7×

Profitability

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Operating margin3.5%+1.9pp
Net margin4.3%+2.6pp
FCF margin27%+16.9pp

Returns & leverage

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Return on equity7%+4.4pp
Debt / equity2.6×+0.6×

Where this comes from

Reported directly by Upstart Holdings, Inc. in its filing.

Tagged under the XBRL concept upst:CustomerOperationsExpense.

The official record: Upstart Holdings, Inc.’s 10-Q, filed May 5, 2026, on SEC EDGAR. View the filing →

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Questions, answered.

What is Upstart Holdings, Inc.'s business segments — customer operations?
Upstart Holdings, Inc. (UPST) reported business segments — customer operations of $7.56M in Q1 2026.
How has Upstart Holdings, Inc.'s business segments — customer operations changed year-over-year?
Upstart Holdings, Inc.'s business segments — customer operations increased by 26.9% year-over-year, from $5.96M to $7.56M.
What is the long-term trend for Upstart Holdings, Inc.'s business segments — customer operations?
Over 3 years (2022 to 2025), Upstart Holdings, Inc.'s business segments — customer operations has grown at a -5.2% compound annual growth rate (CAGR), from $30.19M to $25.7M.
What does business segments — customer operations mean?
Represents the costs associated with customer support, account management, and operational assistance provided to users of the personal lending platform. It reflects the ongoing investment required to maintain high service levels and customer satisfaction.