Upstart Holdings, Inc. UPST Customer operations
Customer operations at other companies
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Where this comes from
Reported directly by Upstart Holdings, Inc. in its filing.
Tagged under the XBRL concept upst:CustomerOperationsExpense.
The official record: Upstart Holdings, Inc.’s 10-Q, filed May 5, 2026, on SEC EDGAR. View the filing →
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Questions, answered.
- What is Upstart Holdings, Inc.'s customer operations?
- Upstart Holdings, Inc. (UPST) reported customer operations of $55.1M in Q1 2026.
- How has Upstart Holdings, Inc.'s customer operations changed year-over-year?
- Upstart Holdings, Inc.'s customer operations increased by 36.0% year-over-year, from $40.5M to $55.1M.
- What is the long-term trend for Upstart Holdings, Inc.'s customer operations?
- Over 4 years (2021 to 2025), Upstart Holdings, Inc.'s customer operations has grown at a 12.5% compound annual growth rate (CAGR), from $117.58M to $188.38M.
- What does customer operations mean?
- This represents the costs associated with supporting, servicing, and managing the customer lifecycle, including loan processing and account maintenance. It reflects the operational efficiency of the company's service delivery model and the scalability of its support infrastructure. Monitoring this expense helps determine how effectively the company manages its cost-to-serve as transaction volumes grow.